1. Introduction

Welcome to Ben Group.

Ben Group (“we”, “our”, or “us”) operates home appliance retail stores and furniture trading services across Ernakulam District, Kerala, along with our own furniture manufacturing unit.

This Privacy Policy explains how we collect, use, protect, and disclose your information when you interact with our stores, website, WhatsApp, or any of our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Definitions

Service: Retail outlets, website, WhatsApp communication, delivery, installation, and after-sales services.

Personal Data: Any information that identifies an individual directly or indirectly.

Usage Data: Automatically collected data from your interaction with our services.

Customer: Any individual who purchases, enquires, or interacts with our services.

3. Information We Collect

Personal Information

• Full Name
• Mobile Number
• Email Address
• Billing and Delivery Address
• Location details for delivery

Transaction Data

• Purchase history
• Invoice and payment details
• Product preferences

Service Data

• Installation requests
• Repair/service history
• Warranty registrations

Technical Data (if website used)

• IP address
• Browser type
• Device information
• Pages visited

4. How We Collect Data

• Directly from customers during purchase
• Through phone calls and WhatsApp chats
• Website forms and enquiry submissions
• Service and warranty registrations
• Marketing campaigns and offers

5. Use of Data

• Processing orders and deliveries
• Providing installation and after-sales service
• Managing warranties and complaints
• Customer support and communication
• Sending offers and promotional messages
• Improving our products and services
• Internal record keeping and accounting
• Legal compliance and fraud prevention

6. WhatsApp & Communication Policy

We use WhatsApp Business and other communication channels to interact with customers for:

• Order confirmations
• Delivery updates
• Service notifications
• Promotional offers

We only send such communications based on your consent or interaction with our business. You may opt out at any time.

7. Data Retention

We retain your information only for as long as necessary:

• To fulfill orders and services
• For warranty and service tracking
• For accounting and legal compliance
• For internal analytics and business improvement

8. Data Sharing & Disclosure

We do not sell your personal information.

We may share your data with:

• Delivery and logistics partners
• Installation and service technicians
• Payment and billing service providers
• Government authorities when required by law

9. Security of Data

We take appropriate security measures including:

• Restricted access to data
• Secure storage systems
• Standard industry practices

However, no method of transmission over the internet is completely secure.

10. Cookies Policy (If Website Applicable)

Our website may use cookies to enhance user experience, analyze traffic, and improve services. You can choose to disable cookies in your browser settings.

11. Your Rights

• Access your personal data
• Request corrections
• Request deletion (subject to legal limits)
• Opt out of promotional communications

12. Third-Party Services

We may use third-party services such as payment gateways, logistics providers, and marketing tools. These providers have their own privacy policies.

13. Children’s Privacy

Our services are not intended for individuals under 18 years of age, and we do not knowingly collect data from minors.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

15. Contact Us

Email: Info@bengroup.in