1. Introduction

Welcome to Ben Group. We operate home appliance retail stores and furniture trading services. This Privacy Policy explains how we collect, use, and protect your information.

2. Information We Collect

Personal Data: Name, phone number, email, address

Transaction Data: Purchase history, invoices

Service Data: Installation and warranty records

Technical Data: IP address, browser type, device information

3. How We Collect Data

• During purchases and enquiries
• Through phone calls and WhatsApp
• Website forms and registrations
• Service and warranty requests

4. Use of Data

• Order processing and delivery
• Customer support and service
• Warranty management
• Promotional communication
• Business improvement and analytics
• Legal compliance

5. Communication Policy

We may contact you via WhatsApp, phone, or email regarding orders, services, or offers. You can opt out of promotional messages at any time.

6. Data Sharing

We do not sell personal data. We may share information with:

• Delivery and logistics partners
• Service technicians
• Payment providers
• Legal authorities when required

7. Data Security

We implement appropriate security measures including restricted access and secure storage systems. However, no system is completely secure.

8. Data Retention

We retain data only as long as necessary for service delivery, legal compliance, and business purposes.

9. Your Rights

• Access your data
• Request corrections
• Request deletion (subject to law)
• Opt out of marketing communications

10. Contact

Email: info@bengroup.in